Privacy Policy & Terms and Conditions

Privacy Policy

Central HVAC LLC ("Central HVAC," "we," or "us") respects customer privacy. This policy applies to information collected through our website, requests for service, and service-report communications.

Information We Collect

We may collect names, service addresses, telephone numbers, email addresses, requests and messages, HVAC equipment details (including model and serial numbers), photographs supplied or taken during service, maintenance observations, service history, and recorded SMS consent. Website hosting, forms, and analytics may also process basic device and usage information.

How We Use Information

We use this information to respond to inquiries, schedule and perform HVAC services, prepare estimates and service reports, deliver reports at the customer’s request, maintain records, support customers, and operate and secure the website and technician portal.

Service Providers and Disclosure

We use providers for hosting, secure record storage, email delivery, and SMS delivery, as needed to operate these services. We may disclose information when required by law or to protect our legal rights. We do not sell or share SMS opt-in data, mobile numbers, or messaging consent with third parties or affiliates for marketing or promotional purposes. SMS consent information is not used for third-party lead generation.

Data Security and Retention

We use reasonable safeguards, including access controls for technician records and time-limited customer report links. No system is entirely risk-free. We retain service and customer records as reasonably necessary for service operations, legal obligations and legitimate business records. Customers may contact us about correcting information or SMS preferences.

SMS Privacy

With the customer's permission, Central HVAC may text a secure link to a completed HVAC service report. SMS consent is optional and is not a condition of purchasing service. Message and data rates may apply. We record consent associated with the service visit. For instructions on opting out, see SMS Messaging Terms below.

Privacy Contact

Questions: centralhvacnj@gmail.com or 848-334-5380.

Terms & Conditions

Central HVAC LLC — Website and Service Communications Terms

Website Use

This website provides general information about Central HVAC services and offers ways to request service or receive information. Users agree to submit accurate contact information, use the site lawfully, and avoid attempts to interfere with its security, operation, or other users' access.

Service Requests and Estimates

Submitting a form or request does not itself schedule a service appointment, establish a service contract, or guarantee availability or pricing. Estimates, equipment specifications, schedules, warranties, and work scope are governed by any separate written proposal or service agreement accepted by the customer.

Reports and Technical Information

Service reports reflect observations, accessible inspections, and recorded measurements at the time of the visit. They are not a guarantee of future equipment performance or a substitute for repairs, testing, permits, manufacturer instructions, or applicable code requirements. Customers should follow any safety instructions and recommendations provided during service.

Customer Responsibilities

Customers should provide accurate service and contact information, ensure reasonable equipment access when service is scheduled, and promptly report known safety concerns or changes in equipment performance. Never operate equipment that a technician has identified as unsafe until the issue is appropriately resolved.

Availability and Limitations

Website features and electronic service-report access may be interrupted or changed for maintenance, connectivity, security or other reasons. Electronic report links may expire for privacy and security. To the extent permitted by applicable law, Central HVAC is not responsible for interruptions or errors arising from third-party networks, devices or messaging carriers. These terms do not limit any rights or remedies that cannot legally be excluded.

Changes and Contact

These terms may be updated as our services and requirements change. For questions about your service or these terms, contact centralhvacnj@gmail.com or 848-334-5380.

SMS Messaging Terms & Conditions

Program: Central HVAC Service Report Notifications, operated by Central HVAC LLC.

Purpose: Customers who specifically consent during a service visit may receive text messages containing a secure link to their completed furnace, air-conditioning, or indoor-air-quality service report. These are service-related communications, not promotional or marketing messages.

Enrollment and consent: A technician asks whether the customer wants a completed report delivered by text. The technician explains that message and data rates may apply and provides STOP/HELP information. The technician records a customer's affirmative permission in the secure service record. Consent is voluntary and is not required to purchase services. Without consent, customers can request their reports by email or in print.

Frequency: Message frequency varies according to service visits and customer requests, typically one service-report link per completed visit, plus any necessary related service communications. Messages are not sent on a recurring marketing schedule.

Charges: Message and data rates may apply depending on the customer's mobile plan.

Opt out: Reply STOP at any time to opt out of text messages from Central HVAC. After opting out, customers will not receive further messages unless they provide new consent. Other opt-out keywords recognized by our messaging provider may also be honored.

Help: Reply HELP for assistance or contact Central HVAC at 848-334-5380 or centralhvacnj@gmail.com.

Carrier limitations: Carriers are not liable for any delayed or undelivered messages. Delivery depends on mobile networks, service availability, and device compatibility.

Privacy: We do not sell or share SMS opt-in information or consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy on this page for the information collected, its use, and safeguards.