Start with the symptom, then narrow the cause
Air conditioning removes both sensible heat and moisture, but dehumidification depends on coil temperature, airflow and how long the system runs.
A home can reach the thermostat setpoint quickly while still feeling damp if the system does not operate long enough for effective moisture removal.
Not every humidity problem is caused by the HVAC equipment. Building leakage, ventilation, groundwater, plumbing leaks and occupant moisture can also matter.